FAQ

General

What types of services do you offer?

Our site offers a range of services, including company search, access to essential company information, VAT numbers, information on directors and shareholders, provision of professional documents, and dedicated professional support.

What services are free?

Company search and access to essential information are free and without subscription. You can find a company's SIRET or SIREN, address, and legal form for free.

How to create an account?

You can create an account either by clicking on register, or by placing a first order (the account will be automatically created and you will receive a confirmation email)

Subscriptions

What does the subscription include?

The subscription gives access to VAT numbers, information on directors and shareholders, 10 professional documents per month, as well as our professional support.

How does the trial offer work?

Nous proposons une offre d'essai à 1,39€ HT pour 48 heures. Après cette période, l'abonnement est reconduit automatiquement chaque mois.

How is the subscription billed?

The subscription is billed monthly and is tacitly renewed every month until the contract is terminated.

Termination

How can I cancel my subscription?

You can cancel your subscription at any time and this is effective immediately. You have three ways to unsubscribe: you can do it either from your personal space by going to the settings and then selecting "offer", or from the home page by clicking on unsubscribe or by contacting us directly by email at the following address: support@pro-entreprises.com

Use of the Site

How do I search for companies on your site?

You can use our search function by entering the company name or other criteria (SIRET or SIRENE) in the search bar.

Where can I find the VAT numbers of companies?

VAT numbers are available for our subscribers. Once connected, you can access this information in the dedicated section of our site.

Support

What kind of professional support do you offer?

Our professional support is dedicated to assisting our subscribers in the use of our services, answering their specific questions, and providing technical assistance if necessary.

Other Questions

Where can I find more information about your services?

For more information, you can consult the "Features" section of our site or contact our customer support at: support@pro-entreprises.com

Can I access the services from my mobile phone?

Yes, our site is optimized for mobile use, allowing you to access our services from your smartphone.

Can I claim a refund?

For any refund request, please note that if the service is rendered and the document is provided, no refund will be made; if this concerns another reason, or a payment problem, please contact us by email at: support@pro-entreprises.com.